Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) form a binding legal contract between you and DoodleToyz (“DoodleToyz,” “we,” “us,” or “our”) governing your use of the website at www.doodletoyz.com and any related services, mobile features, or products we offer (collectively, the “Service”).

By creating an account, uploading any content, placing an order, or otherwise using the Service, you affirmatively agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

We may update these Terms; see Section 22 for change procedures. The version in effect at the time you place an order governs that order.

2. What the Service Is (and Is Not)

DoodleToyz is an online platform that converts a 2D drawing or image you upload into a 3D digital model using AI technology (currently provided by Meshy AI), and, upon your order, manufactures and ships a physical 3D-printed toy based on that model.

3. Eligibility, Age, and Parental Consent

You must be at least 18 years of age and legally able to form a binding contract to create an account, upload content, or place an order. The Service is not directed to or intended for use by anyone under 18.

Although the artwork uploaded to the Service is typically drawn by a child, all uploads, account actions, and orders are taken by the adult account holder. By uploading a child’s drawing, you represent and warrant that:

• You are the parent, legal guardian, or legally authorized representative of the child whose artwork you are uploading;
• You have full authority to consent to the upload, processing, and use of the artwork as described in these Terms and the Privacy Policy on behalf of that child;
• You are placing the order in your own name and assume responsibility for payment;
• You will supervise any child’s interaction with the Service and any finished toy as described in Section 8;
• You are responsible for evaluating whether the resulting toy is age-appropriate for the specific child who will receive it.

We do not knowingly contract with minors. If we become aware that a person under 18 has created an account or placed an order, we will close that account and cancel pending orders without liability.

4. Your Account

• You agree to provide accurate, complete, and current information at signup and to keep it current.
• You are responsible for safeguarding your credentials and for all activity under your account, including unauthorized activity you fail to report promptly.
• You may not create multiple accounts to circumvent suspensions, share accounts, or transfer accounts without our written consent.
• We may suspend, restrict, or terminate any account at our sole discretion for violations of these Terms, suspected fraud, abusive behavior, repeat upload of prohibited content, or as required by law.

5. Content You Upload (User Content)

Your Representations & Warranties

When you upload any drawing, photograph, image, text, or other material (“User Content”), you represent and warrant that:

• Ownership / authorization. The User Content is your original work, your child’s original work (which you are authorized to upload), or material you have a valid license to upload;
• No infringement. The User Content does not infringe any third party’s copyright, trademark, right of publicity, right of privacy, or other right;
• No prohibited material. The User Content does not contain anything listed in the “Prohibited Content” subsection below;
• No malware. The upload does not contain viruses, malware, or any code intended to harm the Service or other users.

License You Grant Us

You retain ownership of your User Content. You grant us a non-exclusive, worldwide, royalty-free, sub-licensable license to host, store, copy, modify, process, generate derivative works (including 3D models), display, and use the User Content solely as needed to operate, provide, secure, improve, and develop the Service, fulfill your order, and meet our legal obligations. This license terminates a reasonable period after you delete the User Content or close your account, except where we are required to retain copies for legal, tax, fraud-prevention, or order-fulfillment purposes (see the Privacy Policy for retention specifics).

Prohibited Content

You may not upload User Content that:

• Depicts sexual content, nudity, graphic violence, gore, or self-harm;
• Promotes hate, harassment, or discrimination based on race, ethnicity, religion, sex, gender, sexual orientation, disability, or other protected characteristic;
• Depicts or facilitates illegal acts;
• Infringes trademarks, copyrights, or other IP rights (including but not limited to drawings clearly derived from licensed characters such as Disney, Marvel, Pokémon, etc. without proper authorization);
• Contains personally identifying information about third parties (real names, addresses, contact info);
• Depicts weapons, controlled substances, or items that would be unlawful to manufacture as a physical toy in any jurisdiction we ship to;
• Violates applicable law or these Terms.

We have sole discretion to refuse, remove, or cancel any order based on User Content, with or without notice, and without refund of any preview-generation cost (preview generation is free; no charge applies). If we refuse an order that has been paid, we refund the order in full minus any incurred non-refundable third-party fees.

IP takedown notices are handled per our DMCA / IP Infringement Policy.

6. Orders, Pricing, and Payment

Pricing

Current pricing is displayed at checkout. As of the “last updated” date above, the published price tiers are:

• Pocket Pal (~3 inches): $29
• Play Buddy (~5 inches): $49
• Mega Creation (~8 inches): $79

Prices, available sizes, and feature offerings are subject to change without notice. Shipping costs and applicable taxes (sales tax, VAT, customs) are calculated at checkout based on your destination. You are responsible for any import duties or customs fees for international shipments.

Order Acceptance

Your placement of an order is an offer to purchase. We reserve the right to accept or decline any order at our sole discretion, including but not limited to: prohibited User Content, suspected fraud, suspected resale, suspected use of a stolen payment method, geographic shipping restrictions, pricing or inventory errors, or any other reason we deem appropriate. We are not bound by any order until we send an order confirmation email. Until that confirmation, a charge that has been authorized may be released. If we cancel an order after charging, we refund in full.

Payment

All payments are processed by Stripe, Inc. You authorize us (through Stripe) to charge your payment method for the full order amount including any applicable shipping and taxes. We do not store full credit card numbers. Failed payments may result in order cancellation. You are responsible for keeping your billing information current.

7. Manufacturing & Delivery

Indicative timelines:

• Order processing: 1–2 business days
• Manufacturing: 2–5 business days
• Domestic shipping: 3–7 business days
• International shipping: 7–21 business days, plus any customs delays

All delivery times are estimates only, not guarantees. We are not liable for delays caused by manufacturing volume, shipping carriers, customs, weather, natural disasters, public health events, or any cause described in Section 17 (Force Majeure). Risk of loss for a shipped order transfers to you upon delivery to the carrier; for issues in transit, see the Returns & Refunds section.

8. Toy Safety, Age, and Supervision

By placing an order, you acknowledge and agree that:

• You will not give the toy to a child under 3 years of age. If you cannot or will not keep the toy out of reach of a child under 3 in your household, do not purchase.
• Adult supervision is required for any child playing with a DoodleToyz toy. The toy is a display and play object, not a teether, sleep aid, bath toy, or food-contact item.
• Inspect on arrival and over time. Before giving the toy to a child, inspect it for sharp edges, cracks, loose pieces, or defects. Stop use and contact us if any defect appears at any later time.
• No modification. You will not sand, heat, paint, drill, melt, microwave, dishwash, or otherwise modify the toy. Modifications may produce sharp edges, release particulate, or otherwise compromise safety, and void any refund eligibility.
• No throwing or weaponizing. The toy is not designed to be thrown at a person or animal, used as a weapon, or used outside its intended display/play purpose.
• Material acknowledgment. Our toys are 3D-printed in non-toxic plastics commonly used for children’s products. They are not food-safe, not heat-safe, not dishwasher-safe, and not suitable for contact with hot surfaces.
• Assumption of risk. You acknowledge that any toy carries inherent risks of breakage, choking, or injury if misused, and you assume those risks to the maximum extent permitted by law on behalf of yourself and any child to whom you provide the toy.
• Allergies and sensitivities. If a child has a known allergy or sensitivity to plastics, dyes, or 3D-printed materials, do not purchase or do not provide the toy to the child without consulting a qualified medical professional.

We comply with applicable federal toy-safety regulations in the jurisdictions where we ship, including the small-parts rule at 16 CFR 1500.19 (US). Standards in other jurisdictions may differ. You are responsible for evaluating compliance with any specific safety requirement that applies to you.

9. AI-Generated Output Disclaimer

The 3D model used to manufacture your toy is generated by AI (currently Meshy AI). AI output is probabilistic. Without limiting any other section of these Terms, you specifically acknowledge:

• The AI model does not understand context, identity, or intent. It works on visual features only;
• The 3D model may add, omit, simplify, or reinterpret features from your drawing;
• The AI may produce results that look different on different runs from the same drawing;
• The 3D preview shown before checkout is a render of the AI output and is the authoritative representation of what we will manufacture (subject to manufacturing tolerances described in Section 10). If the preview is not acceptable to you, do not order;
• We do not guarantee any specific level of similarity between the source drawing and the 3D model. “Does not look like the drawing” is not, by itself, a defect.

10. Preview vs. Finished Toy — What “Acceptable” Means

Manufacturing introduces tolerances that the 3D preview cannot fully simulate. The finished toy will reflect the on-screen design subject to:

• Visible layer lines (typical of FDM 3D printing);
• Color slightly different from the on-screen render due to filament batches, screen calibration, and lighting;
• Minor surface artifacts (support marks, slight roughness on overhangs);
• Small dimensional variation (±3% on linear features);
• Simplification of features below the printer’s minimum resolution;
• Reasonable stylistic interpretation needed to make the design printable as a freestanding physical object.

None of the above constitutes a defect. We do not accept refunds, replacements, or partial credits for variations within these tolerances.

11. Cancellation, Returns & Refunds

Cancellation Before Manufacturing

• Within 24 hours of order placement and before we begin manufacturing: full refund;
• After manufacturing begins: no cancellation, no refund (the toy is custom-made and cannot be resold).

Defects & Shipping Damage

We refund or replace, at our discretion, toys that arrive with a qualifying defect:

• Manufacturing defect that compromises structural integrity (cracks, splits, large voids);
• Wrong size shipped;
• Damaged in transit to the point that the toy cannot be used as displayed; or
• Material deviation from the previewed design, where “material” means clearly outside the tolerances in Section 10.

To request a refund or replacement: email office@doodletoyz.com within 14 days of delivery with order ID and clear photos showing the defect. We may request the toy be returned (we pay return shipping for confirmed defects) or destroyed (with photo evidence) before issuing a refund. Failure to contact us within 14 days waives any refund or replacement claim under this Section.

Not Eligible for Refund

• Change of mind after manufacturing begins;
• “The toy doesn’t look exactly like the drawing” (see Sections 9 and 10);
• Color variation within reasonable tolerance;
• Layer lines or surface texture characteristic of 3D printing;
• Damage caused by misuse, modification, or failure to follow Section 8;
• Lost packages where shipping carrier confirms delivery to the address you provided;
• Customs delays or refusal by destination country;
• Recipient’s subjective dislike of the design they previewed and approved at checkout.

Refunds are issued to the original payment method and typically appear within 5–10 business days after we authorize them.

12. Intellectual Property

User Content

You retain ownership of artwork you upload. You grant us the license described in Section 5.

Our Property

All other materials on the Service, including but not limited to the DoodleToyz name, the Dino mascot, our logos, the website design, the underlying code, our manufacturing processes, customer-facing copy, marketing assets, and our trade dress, are owned by DoodleToyz or licensed to us, and are protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you a license to use our intellectual property except for the limited personal use of the Service expressly permitted here.

Generated 3D Models

The 3D model file generated from your drawing is licensed to you for personal, non-commercial use only. Without our prior written consent, you may not:

• Reproduce, manufacture, or 3D-print the model yourself or through a third party;
• Sell, resell, license, sublicense, distribute, or commercially exploit the model;
• Make the model file publicly available (e.g. uploading to a 3D-model marketplace);
• Use the model or any toy ordered from it as a component, accessory, or premium of any other commercial product or promotion;
• Reverse-engineer, decompile, or otherwise attempt to extract our proprietary algorithms from any model file.

We do not provide the raw 3D model file (STL/GLB/etc.) for download as part of a standard order. Where we do provide a file (e.g. preview rendering), the license above applies.

13. Copyright Complaints & DMCA

If you believe content on the Service infringes your copyright, please follow the procedure on our DMCA / IP Infringement Policy page, which includes our designated agent’s contact information and the elements required for a valid notice under 17 U.S.C. § 512. We will respond to properly submitted notices and counter-notices in accordance with the DMCA.

We may terminate the accounts of repeat infringers as described on that page.

14. Indemnification

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless DoodleToyz and its officers, directors, employees, contractors, agents, affiliates, suppliers, and licensors (collectively, the “DoodleToyz Parties”) from and against any and all claims, demands, suits, proceedings, judgments, losses, damages, liabilities, fines, costs, and expenses (including reasonable attorneys’ fees and costs of defense) arising out of or related to:

• Your User Content, including any claim that User Content infringes a third party’s rights;
• Your breach of any representation, warranty, or covenant in these Terms;
• Your or any user’s use, misuse, modification, or display of any toy purchased from us, including injuries to any child or other person and any property damage;
• Your violation of any applicable law or regulation;
• Your failure to supervise a child’s interaction with a toy as required by Section 8;
• Any third-party action against us based on the artwork you uploaded, the resulting 3D model, or the manufactured toy.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to your indemnification, in which case you will cooperate with us in asserting any available defenses. You will not settle any matter affecting us without our prior written consent.

15. Disclaimer of Warranties

THE SERVICE AND ALL TOYS, 3D MODELS, PREVIEWS, AND OTHER MATERIALS PROVIDED THROUGH THE SERVICE ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DOODLETOYZ DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, ABSENCE OF VIRUSES OR OTHER HARMFUL CODE, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Service will be uninterrupted, error-free, secure, or that defects will be corrected; that AI output will match your expectations; that the toy will be received by the recipient at a particular time or in a particular condition; or that the toy is suitable for any specific purpose beyond display and supervised play as described in Section 8.

Some jurisdictions do not allow the disclaimer of certain implied warranties. The above disclaimers apply to the maximum extent permitted by the law of your jurisdiction; any non-disclaimable warranty is limited in duration to the shortest period permitted by law.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL ANY OF THE DOODLETOYZ PARTIES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, ANTICIPATED SAVINGS, OR DATA;
• COST OF SUBSTITUTE GOODS OR SERVICES;
• EMOTIONAL DISTRESS, REPUTATIONAL HARM, OR LOSS OF ENJOYMENT;

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF ANY LIMITED REMEDY HEREIN FAILS OF ITS ESSENTIAL PURPOSE.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICE, ANY TOY, OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID US FOR THE ORDER GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR (B) ONE HUNDRED U.S. DOLLARS ($100).

YOU MUST BRING ANY CLAIM AGAINST US WITHIN ONE (1) YEAR AFTER THE CLAIM ACCRUES. CLAIMS NOT BROUGHT WITHIN ONE YEAR ARE PERMANENTLY BARRED.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the smallest amount permitted by law. Nothing in these Terms excludes liability for gross negligence, willful misconduct, fraud, or any liability that cannot be excluded under applicable law.

17. Force Majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, fire, flood, earthquakes, pandemic or epidemic, war, terrorism, civil unrest, government action, embargo, sanctions, strikes or other labor disputes, shipping carrier failures or delays, customs holds, supply chain disruptions, raw-material shortages, manufacturing equipment failures, internet, telecommunications, or hosting outages, third-party service provider (including Meshy AI, Stripe, Supabase, or our manufacturing partners) outages or failures, or any other event that could not have been prevented by reasonable diligence. During such an event, our obligations are suspended for the duration of the event.

18. Mandatory Arbitration & Class-Action Waiver

Informal Dispute Resolution First

Before initiating any arbitration or court proceeding (other than small-claims, see below), you must first send a written notice of dispute to office@doodletoyz.com describing the nature and basis of the claim and the relief sought. We will attempt in good faith to resolve the dispute within 60 days of receipt. Only after that period may either party proceed.

Binding Individual Arbitration

Any dispute, claim, or controversy that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as modified by this Section. The arbitration will be conducted by one arbitrator, will take place in the State of Delaware or, at your election, the U.S. state where you reside, or by video or telephone for claims under $25,000. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Class-Action Waiver

You and DoodleToyz agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding. If this class-action waiver is found unenforceable, then the entirety of this Section 18 is null and void.

30-Day Opt-Out

You may opt out of this Section 18 by sending written notice to office@doodletoyz.com with the subject line “ARBITRATION OPT-OUT” within 30 days of first accepting these Terms (or first acceptance of any update that materially changes this Section). Your notice must include your full name, account email, and a clear statement that you are opting out of arbitration. Opting out does not affect any other provision of these Terms.

Exceptions

This Section 18 does not apply to: (a) claims you may bring in small-claims court, provided the dispute remains in that court and proceeds only on an individual basis; (b) actions to seek injunctive relief to protect intellectual property rights, confidentiality, or to prevent unauthorized use of the Service; (c) any claim that cannot be required to be arbitrated under applicable law.

19. Governing Law & Venue

These Terms and any dispute arising out of or related to them or the Service are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws principles, and (where international transfers apply) without regard to the U.N. Convention on Contracts for the International Sale of Goods. For any proceeding not subject to arbitration under Section 18, the parties consent to the exclusive jurisdiction of, and venue in, the state and federal courts located in the State of Delaware.

If you are a consumer ordinarily resident in a jurisdiction whose mandatory consumer-protection law would override the choice of Delaware law for consumer transactions, the mandatory provisions of your jurisdiction’s law apply to the extent required.

20. Termination

You may close your account at any time by emailing office@doodletoyz.com.

We may suspend or terminate your account at any time for violation of these Terms, suspected fraud, repeated upload of prohibited content, or any reason at our sole discretion, with or without notice.

Sections that by their nature survive termination — including Sections 5 (license you granted us, to the extent already exercised), 12 (IP), 14 (Indemnification), 15 (Disclaimers), 16 (Limitation of Liability), 18 (Arbitration), 19 (Governing Law), and 24 (Notices) — will survive.

21. Export Controls & International Use

The Service is operated from the United States. We make no representation that the Service is appropriate or available in all locations. If you access the Service from outside the United States, you do so at your own risk and are responsible for compliance with local laws. You represent that you are not located in, under the control of, or a national or resident of any country to which the U.S. has embargoed goods or services, and that you are not on any U.S. Government list of prohibited or restricted parties.

22. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date and provide notice by email or in-product notice at least 14 days before the change takes effect (or such longer period as applicable law requires). Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. The version in effect at the time you place an order governs that order. We maintain a public change log in docs/legal/CHANGELOG.md.

23. Miscellaneous

• Entire agreement. These Terms, together with our Privacy Policy, DMCA Policy, and Cookie Policy, are the entire agreement between you and DoodleToyz and supersede any prior agreement on the same subject matter.
• Severability. If any provision is held unenforceable, the rest remains in effect, and the unenforceable provision is to be modified to the minimum extent necessary to make it enforceable while preserving its intent. The class-action waiver in Section 18 is non-severable from the rest of Section 18.
• No waiver. Our failure to enforce any right is not a waiver of that right.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
• Independent contractors. No joint venture, partnership, employment, or agency relationship is created between you and DoodleToyz.
• Third-party beneficiaries. Other than the DoodleToyz Parties as defined in Section 14, no third party is intended to be a beneficiary of these Terms.
• Headings. Section headings are for reference only and do not affect interpretation.

24. Notices

Notices to us must be sent to office@doodletoyz.com and are effective upon our actual receipt. Notices to you may be sent by email to the address on your account, by posting in your account dashboard, or by posting on the Service. Email notices are deemed received 24 hours after sending, absent a bounce or other delivery failure.

25. Contact

Questions about these Terms? Email office@doodletoyz.com.